Avaya SCS IP PBX
Nortels SCS IpPBX offers the inherent simplicity of open source code - all delivered on an industry standard IT platform call server; for access to next generation standards and new features. Employee productivity is enhanced with collaborative applications such as video and voice conferencing, unified messaging, call forwarding (find me/follow me), auto attendant, and automatic call distribution (ACD).
A powerful plug-and-play web-based configuration and management system addresses the critical business challenges of a mobile and dispersed workforce. With Software Communication System 500 from Nortel, SMBs can experience business velocity fuelled by next generation Unified Communications solutions.
KEY FEATURES:
Offers presence to quickly locate individuals and/or understand their status; letting you communicate using the most effective method
Delivers cost effective multimedia communications such as secure instant messaging and video
Supports choice of hard clients, softphones and gateways to keep employees connected and meeting the varying and unique needs of SMBs
Integrates with Microsoft Outlook and IBM Lotus SameTime/Notes applications - an easy way to leverage and get more out of existing investments
Provides a single address for multiple communication vehicles (eg. call, fax, e-mail, IM) for each user
Connects across multi-supplier networks and devices and establishes a strong foundation for unified communications
Simplified installation, administration and user experience
FEATURES & BENEFITS
Find me/Follow me: Sophisticated and easy-to-use, keeps your mobile employees accessible
Conferencing: Advanced, flexible and user-friendly multi-party conferencing capabilities (including Meet Me conferencing)
Auto Attendant: Enterprise-grade attendant for a personalized customer experience
Personal Auto Attendant: Empowers employees with mailbox customization; press 1 to leave a vmail, 2 to reach my cell, etc.
Choice of Softphones for making phone calls from a PC as well as presence, secure instant messaging and video conferencing capabilities
Automatic Call Distribution (ACD): For businesses needing the basics, simple to configure and use, yet a highly effective contact center solution for up to 50 agents
Voice/Unified Messaging: a simple and flexible application allowing users to retrieve voicemail from their hard client, soft phone, portal or even via email
Call Detail Reporting: Complete set of call records that are easy to access, browse and export
Choice of Application Plug-Ins for PC-based phone calls while directly within Microsoft Outlook or IBM Lotus Notes/Same Time environments |